Source: Microsoft 365 + Monday.com

Strategic Goals & Narrative

Divisional narrative submissions and strategic plan progress — April 2026

Permit headroom6.95 / 12.50 MGD — 44.4% headroom
NPDES CA0038539

Key insights — Apr 26

Derived from this page’s source data
Plan

Strategic plan 75% delivered

5 goals, 31 active initiatives across the executive team.

Lagging

Develop and retain an exceptional workforce at 61%

Owned by Justin Lovell — the slowest-moving goal and the one most likely to need Board framing.

Narrative

9 of 12 division narratives submitted

Narrative collection is the manual step that historically delays the monthly GM report.

Strategic goals
5
FY25-27 Strategic Plan
Active initiatives
31
across 12 divisions
Narratives submitted
9 / 12
April report package
Average goal progress
74.8%
weighted by initiative count
Packet assembly days
6.5
from cutoff to distribution

Strategic goal progress

FY25-27 plan
Protect public health and the environmentAaron Winer · 7 initiatives
82%
Deliver reliable, resilient infrastructureMichael Savannah · 9 initiatives
74%
Maintain long-term financial strengthJustin Lovell · 5 initiatives
88%
Develop and retain an exceptional workforceJustin Lovell · 6 initiatives
61%
Strengthen community trust and transparencyAndrew Clough · 4 initiatives
69%

Progress is computed from initiative completion in Monday.com, weighted by initiative count. Goal owners are the accountable executive on the strategic plan.

Narrative submission status

12 divisions
DivisionAuthorStatusSubmitted
General Manager's OfficeAndrew CloughSubmitted04/29/2026
Administrative ServicesClayton BairdSubmitted04/28/2026
FinanceJustin LovellSubmitted04/27/2026
Human ResourcesRenée CastellanosSubmitted04/28/2026
Information TechnologyDevin WhitlockDraft
Engineering & Capital ProjectsMichael SavannahSubmitted04/29/2026
Collection System OperationsTrent OkonkwoSubmitted04/26/2026
Plant OperationsAaron WinerSubmitted04/28/2026
MaintenanceSofia MarchettiSubmitted04/27/2026
LaboratoryKaren BaptisteSubmitted04/25/2026
Environmental ComplianceJonah FerreiraDraft
Customer ServicePriya RaghunathanNot started
Three submissions outstanding at the reporting cutoff.

Initiatives by goal

Protect public health and the environment
Expand quarterly FOG inspection program06/30/2026On track
Achieve zero Category 1 SSOs for 12 consecutive months12/31/2026On track
ELAP accreditation renewal readiness08/15/2026On track
Deliver reliable, resilient infrastructure
Complete Hilltop Trunk Sewer Rehabilitation11/30/2026At risk
Commission Clean & Green microgrid09/30/2026On track
CCTV 20% of collection system annually06/30/2026Behind
Maintain long-term financial strength
Maintain debt service coverage above 1.25x06/30/2026On track
Adopt FY26-27 budget with Prop 218 compliance06/24/2026On track
Develop and retain an exceptional workforce
Fill all Operator-in-Training seats09/30/2026At risk
100% safety training compliance06/30/2026Behind
Strengthen community trust and transparency
Publish monthly reporting to District website07/01/2026On track
Launch redesigned public website10/31/2026At risk

On-time narrative submission history

last 6 months
General Manager's Office
Administrative Services
Finance
Human Resources
Information Technology
Engineering & Capital Projects
Collection System Operations
Plant Operations
Maintenance
Laboratory
Environmental Compliance
Customer Service
On timeLateMissing
Packet assembly effort

Divisional narratives — April 2026

General Manager's Office

Submitted
Andrew CloughGeneral Manager

The District hosted the Contra Costa delegation on 04/22 to review the North Richmond Living Levee cost-share. Staff continue to advance the Board's direction to publish selected monthly reporting to the District website; a first internal draft is scheduled for the May Regular Meeting. No significant regulatory or operational issues arose this period.

Administrative Services

Submitted
Clayton BairdSenior Management Analyst

Three of twelve divisional narratives remain outstanding as of the reporting cutoff, and the packet assembly timeline is currently the binding constraint on report delivery. Records staff processed 21 public records requests this month with all but one responded to within the statutory deadline.

Finance

Submitted
Justin LovellDirector of Administrative Services

Operating expenditures stand at 80.9% of the amended budget at period 10 of 12, tracking 2.4 points favorable to the straight-line position. Debt service coverage is projected at 1.31x against the 1.20x bond covenant. Utilities and energy spend continues to decline with partial microgrid commissioning.

Human Resources

Submitted
Renée CastellanosHuman Resources Manager

Two recruitments closed this month — Maintenance Technician II and Accountant I. The Operator-in-Training pipeline remains the primary staffing risk; the Bay Area Consortium for Water/Wastewater Education partnership produced four candidate referrals, two of whom advanced to panel interview.

Information Technology

Draft
Devin WhitlockIT Manager

SCADA system upgrade planning is underway with a vendor market survey completed. Microsoft 365 adoption continues to climb, with Power Automate usage up 34% year over year. Two SharePoint sites remain without assigned owners and are queued for remediation.

Engineering & Capital Projects

Submitted
Michael SavannahDirector of Engineering

Fourteen projects remain active against a $61.4M program. A change order on the Hilltop Trunk Sewer Rehabilitation for $184,500 has been pending review for 34 days and is the principal schedule risk this period. Headworks Screening Improvements opened bids on 04/21 with four responsive bidders.

Collection System Operations

Submitted
Trent OkonkwoCollection System Manager

Crews cleaned 42.6 miles of gravity main this month, bringing fiscal-year-to-date cleaning to 71% of the 249-mile system against a 100% annual target. Root-control treatment was applied to 11 known problem segments identified in the Q2 CCTV review. The Lift Station 7 standby generator load test remains overdue.

Plant Operations

Submitted
Aaron WinerDirector of Operations

The plant operated in full compliance with Order R2-2024-0008 for all 30 days of the period. Average influent flow was well within permitted capacity, and secondary treatment removal efficiencies remained comfortably above the 85% permit floor. Recycled water deliveries to the North Richmond Water Reclamation Plant continued uninterrupted.

Maintenance

Submitted
Sofia MarchettiMaintenance Superintendent

Preventive maintenance completion held at 74% of scheduled work orders. The standby generator load test program has one overdue station, scheduled for completion the first week of May. Two centrifugal pumps were rebuilt in-house, avoiding an estimated $38,000 in vendor cost.

Laboratory

Submitted
Karen BaptisteLaboratory Supervisor

Completed the annual proficiency testing round for BOD, TSS, and ammonia with all results within acceptance limits. The replacement autoclave was installed on 04/14 and validation is complete. Staff are preparing for the triennial ELAP accreditation site visit scheduled for August.

Environmental Compliance

Draft
Jonah FerreiraEnvironmental Compliance Supervisor

FOG inspections are 78% complete against the annual target with no significant noncompliance among permitted industrial users. The Bay Area Metal Finishing pretreatment permit expires 05/21/2026; the renewal application is under technical review.

Illustrative data generated for demonstration purposes — not West County Wastewater records. Prepared by BI Consulting Services.