Synthesized from 13 enterprise systems

General Manager's Monthly Report

April 2026 · Reporting period 04/01/2026 – 04/30/2026

Permit headroom6.95 / 12.50 MGD — 44.4% headroom
NPDES CA0038539

Key insights — Apr 26

Derived from this page’s source data
Permit

30 of 30 days fully compliant

NPDES CA0038539 — CBOD removal 95.7% and TSS removal 95.8% against the 85% floor.

Capacity

29.7% permit headroom

Average influent 8.79 MGD against 12.5 MGD permitted; peak day 14.50 MGD on 04/19/2026.

Divisions

6 of 12 divisions on target

Watch or off target: Administrative Services, Human Resources, Engineering & Capital Projects, Maintenance, Environmental Compliance, Customer Service.

Attention

6 exceptions for the GM

Top item: Lift Station 7 — standby generator load test overdue 12 days.

Division scorecard

DivisionKey metricCurrentTargetVarianceTrendStatus
General Manager's OfficeBoard items delivered on schedule96%95%+1On Target
Administrative ServicesRecords requests closed within 10 days88%90%-2Watch
FinanceOperating budget variance FYTD-3.6%0%+3.6On Target
Human ResourcesVacancy rate9.1%8%-1.1Watch
Information TechnologyService desk tickets closed in SLA93%92%+1On Target
Engineering & Capital ProjectsCIP milestones on schedule76%85%-9Off Target
Collection System OperationsPreventive maintenance completion74%70%+4On Target
Plant OperationsSecondary treatment removal margin95.7%85%+10.7On Target
MaintenancePlanned vs. reactive work hours68%70%-2Watch
LaboratoryAnalyses within holding time99.2%99%+0.2On Target
Environmental CompliancePretreatment inspections completed91%95%-4Watch
Customer ServiceCalls answered within 60 seconds87%90%-3Watch

Environmental performance

BOD removal %
95.7
85% permit floor
TSS removal %
95.8
85% permit floor
Enterococcus (MPN)
19.8
35 MPN target
Recycled water (MG)
57.7
EBMUD delivery

Capital program at a glance

Spent $31.8MCommitted $17.2MRemaining $19.4M
  • Planning4
  • Design5
  • Bid2
  • Construction3
  • Closeout2

Community & customer

Counter & phone calls
416
+4 MoM
PIPES rebates issued
9
+2 MoM
PIPES dollars
$22,050
+$4,900 MoM
Odor complaints
7
+0 MoM
Permits issued
19
-5 MoM
Miles of main cleaned
35.4
-5.0 MoM
Illustrative data generated for demonstration purposes — not West County Wastewater records. Prepared by BI Consulting Services.